Thank you for shopping with Dctrading LLC. We aim to provide a smooth and efficient shipping experience. Please review our shipping policy below.
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.
- Please note that during high-demand periods (such as holidays or sales), processing times may take longer.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-4 business days.
- Overnight Shipping: Delivery by the next business day (orders must be placed before 12 PM EST for same-day processing).
Please note that delivery times are estimates and are subject to change depending on carrier delays, weather conditions, or other unforeseen circumstances.
3. Domestic Shipping
We ship to all states within the United States. Shipping times vary based on your location and the chosen shipping method. Please refer to the delivery estimates at checkout for more accurate times.
4. International Shipping
We currently offer international shipping to selected countries. Shipping rates and delivery times for international orders will be calculated at checkout.
Please be aware that international shipments may be subject to import duties, taxes, and other customs fees. These charges are the responsibility of the customer and vary by country. Dctrading LLC is not responsible for any delays caused by customs procedures.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have specific shipping restrictions due to size, weight, or regulations in certain countries.
7. Lost, Stolen, or Damaged Packages
- Lost Packages: If your package is marked as delivered but you have not received it, please check with neighbors, or your local post office, and wait 24-48 hours, as carriers may mark packages as delivered before actual delivery. If the issue persists, contact us at [contact@dctrading.com].
- Stolen Packages: We are not responsible for stolen packages once delivery is confirmed.
- Damaged Packages: If your package arrives damaged, please email us within 48 hours of receiving it with photos of the damage, and we will work with you to resolve the issue.
8. Returns and Refunds
Please review our [Return Policy] for information on how to return or exchange an item if necessary.
9. Contact Us
If you have any questions or need further assistance with your order, feel free to contact us at:
Dctrading LLC
Email: info@dctrading.com
Address: 3120 Oxbow Ct, Saint Cloud, 34473, FL
Phone: 786 608 9145